Bilingual Call Answering
Highly trained CSRs, fluently bilingual (English/French), available 24/7, after-hours, or for call overflow — whenever you need us.
Trusted Canadian inbound bilingual call centre & answering services — providing exceptional customer service and message management for over 50 years. Never miss a call or message, day or night.
4.8/5 Verified Google Rating from 41 reviews — real humans, not bots.
Calls answered today
1,342
Avg. answer time
~8 sec
Coverage
24/7/365
Fully bilingual (EN/FR) customer service representatives, trained in Canada, standing by for property managers, trades, healthcare, government & tech clients.
50+
Years in business
700+
Clients served
EN/FR
Fully bilingual
4.8★
Google rating
CAM X
National award winner
We blueprint an efficient call script and message management program to clearly obtain exactly the information you need, in the form that you want.
Highly trained CSRs, fluently bilingual (English/French), available 24/7, after-hours, or for call overflow — whenever you need us.
Custom call scripts & message management obtain exactly the info you need, in the form you want.
We answer when you want, and dispatch the message or warm transfer the call through to the right person — 24/7, 365 days a year.
We track who's on call, dispatch via phone, email or SMS, confirm receipt, and escalate until the message gets through.
Phone, email, SMS — as technology expands, so do our channels, both inbound and to you.
Using your systems, we fill out web-based forms, initiate service tickets, take orders, and find dealers.
We learn about your customers and provide tailored statistics and business information.
Customers leave a message on our sophisticated voicemail, or push "0" to speak to a live person.
We distinguish between emergency and regular calls, with special lines for elevator & swimming pool telephones.
Commercial & residential, parking, elevator, emergency.
Plumbing, electrical, heating, construction, equipment, auto.
Hospitals, clinics, municipal, community, education, utilities.
IT support, systems, telecom, engineers, energy, real estate.
Every call is answered by a Canadian-trained, bilingual customer service representative — never an automated menu. Scripts, protocols and escalation rules are built around your business so sensitive information (resident requests, emergency maintenance, child-protection referrals, utility outages) is handled with care, accuracy and a clean audit trail.
"Every time I get off the phone with On Call, I'm smiling. They feel like a seamless extension of our team." — Jennifer Purdy, Manager of Corporate Services
"The system works seamlessly, and the team is responsive — it's a real weight off my shoulders." — Jen Andrzejczak, Office Manager
"On Call has been an invaluable partner for our operations. Their team consistently delivers reliable, responsive service." — Ryan Moodie, Senior Operations Manager
"Working with On Call has been a game-changer for Hazelview Properties." — Robert Wesely, Manager of Resident Experience
"On Call understands our business needs and adapts to ensure urgent service calls are handled promptly." — Lisa Brennan, Operations Leader
"On Call ensures we never have to wait until the next business day." — Matthew Gulliver, Technical Coordinator, Township of Russell
Shelly Beaubre
Team Harding · Client since 2000
"Partnered for more than 20 years — instrumental in fielding after-hours calls, from emergency to non-emergency sales and service requests."
Call duration 00:42 · Transcript verified
Laurie O'Dale
Osgoode Properties · Since 1993
"They ensure all of our emergency calls are dispatched ASAP to the correct site staff — an integral part of our great resident experience."
Call duration 00:38 · Transcript verified
Waleed Qirbi
Voice PC · Since 2005
"Every call is answered promptly and professionally, greeted in English and French — the best in its field."
Call duration 00:51 · Transcript verified
Manuela Moise
Carlington Community Health
"Excellent customer service — admin staff are highly responsive, knowledgeable and dedicated."
Call duration 00:29 · Transcript verified
Jessica Frechette
Carmichael Engineering
"My company has not missed an after hours call, and all email communication has a quick turn-around time."
Call duration 00:33 · Transcript verified
Rhonda Goodfellow
Regional Group
"I have worked with this company for many years. Always responsive and accommodating. A great team to work with."
Call duration 00:24 · Transcript verified
"We've been using the On Call Centre for our after-hours call handling for over 20 years. Their team..."
Harding Home Comfort
Posted 42 days ago
"We have been working with On Call Centre for a few years now and it's been great so far. They are al..."
Adrien Guay
Posted 58 days ago
"Saja and Lisa were great to work with when updating the service they provide. Both are very profess..."
Cheryl Fequet
Posted 71 days ago
October 7, 2026
What to look for in a virtual receptionist: 24/7 coverage, bilingual support, and accurate call handling.
September 23, 2026
How a 24/7 answering service helps handle urgent calls, after-hours requests, overflow & bilingual support.
September 9, 2026
Managing urgent calls, dispatch messages, escalation rules, and bilingual support after hours.
Inbound only — no sales. We're looking for fully bilingual (French/English) candidates for flexible shifts, full-time, with real growth paths into Dispatcher, Team Leader, Shift Supervisor or Trainer roles. Work from home, with the stability of a 50+ year history.
Apply via hr@oncallcentre.comWith more than 50 years of experience serving businesses large and small, we customize our answering & call centre services wherever your business resides — Western, Central & Eastern Canada, the United States, and beyond.
On Call Centre proudly extends our 50+ years of bilingual (EN/FR) call answering and virtual receptionist expertise to businesses across Toronto and the Greater Toronto Area. Whether you're a property manager fielding resident maintenance requests, a trades company managing after-hours emergencies, or a healthcare or professional services firm in downtown Toronto, our Canadian-trained live agents are ready 24/7/365 — so your Toronto customers always reach a real person, never a bot. Learn more about our call centre services in Toronto.
Local Toronto market knowledge paired with national-scale infrastructure — fast answer times, custom scripts, and seamless integration with your existing systems and dispatch workflows.
Download our free eBook, "Contact Centre Outsourcing: Your One-Stop Guide in Reducing Costs and Increasing Work Efficiency."